FlakeNexus Refund Policy for Digital Study Materials
Since **FlakeNexus** provides **instant downloadable study materials**, our refund policy is designed to be fair while accounting for the digital nature of our products.
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**1. Refund Eligibility**
✅ **Valid Reasons for Refund Request:**
– **File corruption or inability to download** (verified by our team)
– **Material significantly differs from the description** (e.g., wrong subject, incomplete content)
– **Duplicate/unintended purchase** (accidental double payment)
❌ **Non-Refundable Cases:**
– **Change of mind** after downloading
– **Dissatisfaction with grades** (materials are study aids, not grade guarantees)
– **Failure to check compatibility** (e.g., format not supported on your device)
– **Expired download links** (you have **30 days** to download after purchase)
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**2. Refund Request Process**
**Step 1: Submit a Refund Request**
– Email **[email protected]** within **48 hours** of purchase with:
– Order number
– Reason for refund
– Proof of issue (e.g., screenshot of error)
**Step 2: Dispute Review (24-Hour Response Time)**
– Our team will review and respond within **24 hours** (Mon-Fri).
– If approved, we will process the refund via your **original payment method**.
**Step 3: Refund Processing (5 Business Days Max)**
– Approved refunds will be issued within **5 working days**.
– Processing time depends on your bank/payment provider.
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**3. No Cancellations After Download**
– Since materials are **instantly accessible**, orders **cannot be cancelled** after download.
– If you encounter issues, contact us **immediately** for assistance.
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## **4. Contact & Support**
For refund inquiries or assistance:
📧 **Email:** [email protected]
⏳ **Response Time:** Within 24 hours (Mon-Fri, 9 AM – 5 PM SAST)
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### **Policy Updates**
We may update this policy; changes will be posted on our website.
**Last Updated:** [Insert Date]
By purchasing from FlakeNexus, you agree to this refund policy.
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**FlakeNexus – Quality Study Materials, Fair Policies!** 📚✨
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